Privacy Policy
3. PRIVACY POLICY
Last updated: March 2026
1. Introduction
Mochi Media SLU ("The Japanese Club," "ZeroToJapan," "we," "us," or "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.
Although Mochi Media SLU is based in Andorra, we are committed to complying with the General Data Protection Regulation (GDPR) for all users located in the European Economic Area.
Data Controller: Mochi Media SLU
Company: Mochi Media SLU
Address: Carrer de l'Aigueta, num 19, 1R Pis, 3A Porta, Andorra la Vella, AD500, Andorra
Email: [email protected]
2. Data We Collect
We may collect the following personal data: your first name and last name; your email address; your payment information (processed securely by Stripe/PayPal — we do not store your credit card details); your IP address and browser information; your course progress and activity on our platform; any information you voluntarily provide through forms, emails, or customer support.
3. How We Use Your Data
We use your personal data to: deliver the products and services you purchased; send you transactional emails (purchase confirmations, access credentials); send you marketing communications (newsletters, promotions, new course announcements) — only with your consent; improve our website, products, and services; comply with legal obligations.
4. Legal Basis for Processing
We process your data based on: the performance of a contract (delivering products you purchased); your consent (marketing emails, cookies); our legitimate interest (improving our services, fraud prevention); legal obligations (accounting, tax compliance).
5. Email Marketing
When you sign up through our website, you may receive marketing emails from The Japanese Club. Every email contains an unsubscribe link that allows you to opt out at any time. We use Kajabi's built-in email system to manage our email communications.
6. Third-Party Services
We use the following third-party services that may process your data:
Kajabi (course hosting, email, payments) — Kajabi LLC, USA Stripe / PayPal (payment processing) Meta / Facebook (advertising pixels and conversion tracking) Google (Analytics, advertising) TikTok (advertising pixels)
These services have their own privacy policies. Where data is transferred outside of the EEA, appropriate safeguards are in place.
7. Cookies
Our website uses cookies to: ensure proper website functionality; analyze traffic and user behavior; deliver targeted advertising through Meta, Google, and TikTok pixels.
You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect your experience on our website.
8. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy. Specifically: customer account data is retained for the duration of your account plus 3 years; invoices and transaction records are retained for the period required by applicable Andorran law; marketing contact data is retained until you unsubscribe.
9. Your Rights
You have the right to: access your personal data; rectify inaccurate data; erase your data ("right to be forgotten"); restrict the processing of your data; data portability; object to the processing of your data; withdraw your consent at any time.
For users in the European Economic Area, these rights are guaranteed under the GDPR.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
10. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
11. International Transfers
Some of our third-party providers (Kajabi, Stripe, Meta) are based in the United States. Data transfers outside of the EEA are conducted under appropriate safeguards.
12. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected data from a minor, please contact us immediately.
13. Andorran Data Protection
Mochi Media SLU also complies with the Andorran Qualified Law 15/2003 on the protection of personal data (LQPD) and its subsequent amendments.
14. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.
15. Contact
For any questions or requests regarding your personal data: Mochi Media SLU Léïna Pimont-Nishimura Carrer de l'Aigueta, num 19, 1R Pis, 3A Porta Andorra la Vella, AD500, Andorra Email: [email protected]
